Refund Policy
Last updated: April 2026
StructuredOps AI ("we", "our", "us") distributes all add-ons exclusively through B2B platform marketplaces. We do not process payments directly on structuredopsai.com. As a result, refund eligibility and procedures are governed by the marketplace through which you purchased.
1. Marketplace purchases
All StructuredOps™ add-ons — Scout Agent, Architect Agent, and Enablement Agent — are purchased and installed through third-party B2B platform marketplaces, including but not limited to:
- HubSpot App Marketplace
- Salesforce AppExchange
- Atlassian Marketplace (Jira)
- ServiceNow Store
- Monday.com App Marketplace
- Asana App Directory
- ClickUp Marketplace
- PagerDuty Marketplace
- Other B2B platform marketplaces as they become available
Because payments are processed entirely by the relevant marketplace provider, refund requests for marketplace purchases must be directed to the marketplace through which you purchased. Each marketplace has its own refund and cancellation policy. We encourage you to review the applicable marketplace policy before purchasing.
We are not able to process, approve, or reverse charges made through a third-party marketplace. If you experience a billing dispute, please contact the relevant marketplace provider's support team directly.
2. This website
The free AI Readiness Check available at structuredopsai.com is provided at no charge and requires no payment. No billing information is collected on this website. There is nothing to refund for use of the free AI readiness check.
3. Contact
If you have a question about a StructuredOps™ add-on or are unsure which marketplace to contact for a billing issue, you are welcome to reach us at:
We will do our best to direct you to the correct support channel for your marketplace.